Frequently Asked Questions
How long will my order take to be prepared / delivered?
Orders are prepared or delivered in line with the average times stated on our website. Times may vary depending on demand, weather conditions, public holidays, and special occasions.
Where a delivery service is not available, orders will be prepared within the stated time and made ready for collection.
Which areas do you serve?
Our delivery service may be limited to certain areas. You can find out whether we serve your area by entering your address details during the ordering process.
For areas outside our delivery zone, a click-and-collect option may be available.
Is there a minimum order amount?
A minimum order amount may apply for certain areas. This amount is clearly displayed on the order screen.
Do I have to order online?
No. You can browse our menu on our website and, if you prefer, place your order by phone or directly at our establishment.
Can I pay online?
Yes. Where available, you can pay online by credit or debit card. Pay-on-delivery options may also be offered.
What are the pay-on-delivery options?
Payment by cash or, subject to availability, by card upon delivery is offered.
Can I cancel my order?
You may request a cancellation before your order enters the preparation stage. Cancellation may not be possible for orders that have already been prepared or are on their way.
Can I modify my order?
After placing your order, you may contact us promptly to request a modification. Changes may not be possible for orders that have already entered the preparation process.
What happens if my order is delayed?
Delays can occasionally occur due to high demand or operational circumstances. In such cases, you will be informed as soon as possible and your order will be delivered or made ready in the shortest time possible.
Can I customise items on the menu?
Yes. You can request minor modifications to items by adding a note when placing your order. However, changes may not be possible for certain items.
Are your products prepared fresh daily?
Yes. Our products are prepared fresh every day. The ingredients used are selected in accordance with our quality standards.
Do the products look exactly like the images?
The product images on our website are for illustrative purposes only. Minor differences in presentation may occur.
What are your opening hours?
Our opening hours are displayed in the relevant sections of our website. Hours may vary during busy periods or on special occasions.
Can I make a reservation?
Reservations may be accepted depending on the nature of our establishment's services. Please get in touch with us for further details.
Do you have a live support or contact line?
Yes. You can reach us by phone or, where available, via WhatsApp.
I have a food allergy — what should I do?
If you have a food allergy, we strongly recommend contacting us before placing your order. Detailed information regarding product ingredients can be provided.
Can I place a bulk order?
Yes. For bulk orders, contacting us in advance helps ensure the preparation process runs smoothly.
Why should I choose you?
We aim to provide you with the best possible experience through our commitment to quality ingredients, careful preparation, and a customer satisfaction-focused approach.